Privacy Policy

Effective Date: November 10, 2025

Last Updated: November 10, 2025

Welcome to Eiko ("we," "us," "our," or the "App"). We are committed to protecting your privacy and ensuring you have a positive experience on our application. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application.

BY USING EIKO, YOU AGREE TO THE COLLECTION AND USE OF INFORMATION IN ACCORDANCE WITH THIS POLICY. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT ACCESS THE APP.

Age Restriction

Eiko is intended for users who are 18 years of age or older. By using this App, you represent and warrant that you are at least 18 years old. We do not knowingly collect personal information from anyone under the age of 18. If we discover that a person under 18 has provided us with personal information, we will delete such information immediately.

1. Information We Collect

1.1 Personal Information You Provide

When you use Eiko, we may collect the following personal information that you voluntarily provide:

Account Information: Username, email address, and any profile information you choose to provide.
User-Generated Content (UGC): Posts, images, videos, comments, tags, descriptions, and other content you create or upload to the App.
Communications: Messages, feedback, and any other communications you send through the App, including chat messages and voice recordings.
Support Requests: Information you provide when you contact our support team at help@eikoguru.com.

1.2 Automatically Collected Information

When you use Eiko, we automatically collect certain information about your device and how you interact with the App:

Device Information: Device type, operating system version, unique device identifiers, mobile network information.
Usage Data: Pages or features accessed, time spent on pages, interactions with content, crash reports, and performance data.
Storage Information: We store certain data locally on your device, including user preferences, chat history, and cached content.

1.3 Camera and Microphone Access

Eiko may request access to your device's camera and microphone for the following purposes:

Camera: To allow you to capture and upload photos or videos as part of your user-generated content, and to enable video chat features.
Microphone: To enable voice recording for chat messages and to facilitate video chat functionality.

You can manage these permissions through your device settings at any time. Denying these permissions will limit certain features of the App.

1.4 Photo Library Access

With your permission, Eiko may access your device's photo library to allow you to select and upload images or videos to share within the App.

2. How We Use Your Information

We use the information we collect for the following purposes:

To Provide and Maintain the App: Process and display your user-generated content, enable chat and social features, and maintain app functionality.
To Improve User Experience: Analyze usage patterns to enhance features, fix bugs, and optimize performance.
To Enforce Our Policies: Monitor and moderate user-generated content to ensure compliance with our Community Guidelines and End User License Agreement (EULA).
To Communicate With You: Respond to your inquiries, provide customer support, and send important updates about the App.
To Ensure Safety and Security: Detect, prevent, and address technical issues, fraudulent activity, and violations of our terms.
To Comply With Legal Obligations: Respond to legal requests and prevent harm as required by applicable law.

3. User-Generated Content (UGC)

3.1 Content You Share

Eiko allows you to create, upload, and share various forms of content, including but not limited to:

Text posts and descriptions
Images and photographs
Videos
Comments and interactions
Chat messages and voice recordings
Tags and metadata

By sharing content on Eiko, you acknowledge that other users may view, interact with, and respond to your content.

3.2 Content Ownership and License

You retain ownership of any content you post to Eiko. However, by posting content, you grant us a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute your content solely for the purpose of operating and improving the App.

3.3 Prohibited Content - Zero Tolerance Policy

Eiko maintains a strict zero-tolerance policy for inappropriate, offensive, or illegal content. The following types of content are explicitly prohibited on our platform:

Adult/Sexual Content: Any pornographic, sexually explicit, nude, or sexually suggestive content, including but not limited to images, videos, or text that depicts or describes sexual acts, nudity, or sexual services.
Disturbing/Offensive Content: Content that is intentionally shocking, disgusting, graphic, violent, or designed to cause distress or discomfort to viewers.
Gambling: Content that promotes, facilitates, or encourages gambling, betting, casinos, lottery services, or any form of real-money gaming.
Drugs and Controlled Substances: Content that promotes, glorifies, facilitates, or provides information about illegal drugs, drug use, drug trafficking, or the misuse of prescription medications or alcohol.
Political Content: Content that promotes specific political parties, candidates, ideologies, or engages in political activism, propaganda, or attempts to influence political opinions.
Hate Speech and Discrimination: Content that promotes hatred, violence, or discrimination against individuals or groups based on race, ethnicity, national origin, religion, gender, sexual orientation, disability, age, or any other protected characteristic.
Violence and Threats: Content that depicts, glorifies, or encourages violence, self-harm, suicide, terrorism, or threatens harm to any person or group.
Harassment and Bullying: Content that harasses, intimidates, bullies, or targets individuals with unwanted or malicious intent.
Misinformation: Deliberately false or misleading content that could cause harm, including health misinformation, conspiracy theories, or deceptive practices.
Illegal Activities: Content that promotes, facilitates, or depicts illegal activities of any kind.
Intellectual Property Violations: Content that infringes on copyrights, trademarks, or other intellectual property rights of others.
Spam and Manipulation: Repetitive content, spam, scams, phishing attempts, or content designed to manipulate app features or other users.

3.4 Content Moderation and Enforcement

We reserve the right to review, monitor, and remove any content that violates this Privacy Policy, our Community Guidelines, or our End User License Agreement (EULA). This includes:

Immediate removal of prohibited content
Suspension or termination of user accounts that violate our policies
Reporting illegal content to appropriate law enforcement authorities
Implementing technical measures to prevent repeat violations

Users who repeatedly post prohibited content or engage in harmful behavior will be permanently banned from the App.

3.5 User Reporting

We encourage users to report content or behavior that violates our policies. You can report content through the in-app reporting feature or by contacting us at help@eikoguru.com. We will investigate all reports and take appropriate action.

3.6 Content Storage

User-generated content is stored locally on your device. We do not maintain centralized servers for storing user content. However, content shared with other users may be cached on their devices according to normal app functionality.

4. Data Sharing and Disclosure

4.1 Information We Do Not Share

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 When We May Share Information

We may share your information in the following circumstances:

With Other Users: Content you choose to post or share publicly within the App will be visible to other users.
For Legal Reasons: We may disclose your information if required by law, legal process, or government request, or if we believe it is necessary to:
- Comply with applicable laws or respond to legal process
- Protect the rights, property, or safety of Eiko, our users, or the public
- Detect, prevent, or address fraud, security, or technical issues
- Prevent or investigate potential violations of our EULA or policies
Business Transfers: If Eiko is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
With Your Consent: We may share your information for any other purpose with your explicit consent.

5. Data Security

We take the security of your information seriously and implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Security measures include:

Local storage encryption on your device
Secure coding practices
Regular security assessments
Access controls and authentication mechanisms

However, please be aware that no security system is impenetrable. We cannot guarantee the absolute security of your information, and you use the App at your own risk. You are responsible for maintaining the confidentiality of your account credentials.

6. Data Retention

We retain your information for as long as necessary to provide you with the App's services and to comply with our legal obligations:

Account Information: Stored locally on your device until you delete your account or uninstall the App.
User-Generated Content: Stored locally until you manually delete it or delete your account.
Chat History: Stored locally on your device and can be deleted through the App settings or by deleting your account.
Violation Records: Information related to policy violations may be retained to prevent repeat offenses and for legal compliance.

When you delete your account, we will delete your personal information stored locally on your device. However, content you have shared with other users may remain on their devices.

7. Your Rights and Choices

7.1 Access and Control

You have the following rights regarding your personal information:

Access: You can access your personal information through your account settings.
Correction: You can update or correct your personal information through the App.
Deletion: You can delete your account and associated data through the App settings.
Data Export: You can export your data through the App's export feature.

7.2 Communication Preferences

You can manage your communication preferences within the App settings.

7.3 Device Permissions

You can manage app permissions (camera, microphone, photo library) through your device settings. Please note that revoking certain permissions may limit app functionality.

8. GDPR Compliance (For European Users)

If you are located in the European Economic Area (EEA), United Kingdom, or Switzerland, you have additional rights under the General Data Protection Regulation (GDPR):

8.1 Legal Basis for Processing

We process your personal information based on the following legal grounds:

Consent: You have given explicit consent for us to process your personal information for specific purposes.
Contract Performance: Processing is necessary to provide the App services you have requested.
Legitimate Interests: Processing is necessary for our legitimate interests, such as improving the App, ensuring security, and preventing fraud.
Legal Obligations: Processing is necessary to comply with applicable laws.

8.2 Your GDPR Rights

Under GDPR, you have the right to:

Right to Access: Request a copy of the personal information we hold about you.
Right to Rectification: Request correction of inaccurate or incomplete personal information.
Right to Erasure: Request deletion of your personal information (the "right to be forgotten").
Right to Restrict Processing: Request that we limit how we use your personal information.
Right to Data Portability: Request a copy of your personal information in a structured, machine-readable format.
Right to Object: Object to our processing of your personal information based on legitimate interests.
Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent as the legal basis for processing.
Right to Lodge a Complaint: File a complaint with your local data protection authority if you believe we have violated your privacy rights.

8.3 Data Transfers

Since Eiko stores data locally on your device, international data transfers are minimal. If we do transfer data outside the EEA, we will implement appropriate safeguards to protect your information.

8.4 Exercising Your GDPR Rights

To exercise any of these rights, please contact us at help@eikoguru.com. We will respond to your request within one month.

9. End User License Agreement (EULA) Acceptance

By using Eiko, you agree to our End User License Agreement (EULA), which governs your use of the App. The EULA includes important terms regarding:

Acceptable use of the App
User conduct and responsibilities
Intellectual property rights
Prohibited activities
Account termination
Disclaimers and limitations of liability

Zero Tolerance for Policy Violations

Our EULA explicitly prohibits offensive content and misuse of the App. We maintain a zero-tolerance policy for:

Users who post prohibited content as outlined in Section 3.3
Users who engage in harassment, bullying, or abusive behavior
Users who attempt to circumvent our content moderation systems
Users who create multiple accounts after being banned
Users who violate the rights of others

Violation of our EULA will result in immediate account suspension or termination without prior notice. We reserve the right to take legal action against users who engage in illegal activities.

10. Children's Privacy

Eiko is NOT intended for individuals under the age of 18. We do not knowingly collect, maintain, or use personal information from anyone under 18 years of age.

If we discover that we have inadvertently collected personal information from a person under 18, we will delete that information immediately. If you are a parent or guardian and believe that your child under 18 has provided personal information to us, please contact us at help@eikoguru.com.

11. Third-Party Links and Services

Eiko may contain links to third-party websites, services, or resources that are not owned or controlled by us. This Privacy Policy applies only to Eiko. We are not responsible for the privacy practices or content of third-party websites or services.

We encourage you to read the privacy policies of any third-party websites or services you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make changes, we will:

Update the "Last Updated" date at the top of this policy
Notify you through the App or via email (if you have provided an email address)
For material changes, obtain your consent where required by law

Your continued use of Eiko after changes to this Privacy Policy constitutes your acceptance of the revised policy. We encourage you to review this Privacy Policy periodically.

13. International Users

Eiko is designed for use globally. If you are using the App from outside the United States, please be aware that your information may be processed in countries with different data protection laws.

By using Eiko, you consent to the transfer of your information to countries where we operate, including countries that may not provide the same level of data protection as your home country.

14. California Privacy Rights

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA):

Right to Know: You have the right to request information about the personal information we collect, use, and disclose.
Right to Delete: You have the right to request deletion of your personal information.
Right to Opt-Out: You have the right to opt-out of the sale of your personal information (Note: We do not sell personal information).
Right to Non-Discrimination: You have the right not to be discriminated against for exercising your privacy rights.

To exercise these rights, please contact us at help@eikoguru.com.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Email: help@eikoguru.com

App Name: Eiko

We will respond to your inquiry within a reasonable timeframe, typically within 30 days.

16. Acknowledgment and Consent

BY USING EIKO, YOU ACKNOWLEDGE THAT YOU HAVE READ AND UNDERSTOOD THIS PRIVACY POLICY AND AGREE TO BE BOUND BY ITS TERMS.

You specifically acknowledge and agree that:

You are at least 18 years of age
You have read and understood our prohibited content policy
You will not post or share any prohibited content as outlined in Section 3.3
You understand that violations will result in immediate account termination
You accept our End User License Agreement (EULA)
You consent to the collection, use, and processing of your information as described in this policy